Medical Front Office Training


Providing quality trainer led and customized training tailored to your medical practice needs.

Training Services Offered:


Customer Service Assessment (Highly Recommended, but Optional)


Medical Front Office Effective Customer Service Training

–       Communication

o   Empowering Listening Skills

o   Writing with ClarityFemale_trainer

–       Team Muscle

o   The Benefits of Working as a Team

o   Taking the “I” out of Team

–       Tremendous Telecommunication

o   What is in Your Voice?

o   The Pros and Cons of Telephone Etiquette

–       Patient Retention

o   The importance of Customer/Client Retention

o   Understanding the CARE Method

§  Connect, Appreciate, Respond, and Empower Patients

–       Personal Etiquette

o   What you do at home will eventually affect your workplace

o   Personal Daily Detox Tools

–       Time Management

o   Social Media

o   Promptness

o   Organization


Essential Management Skills and Management Customer Service Training

–       Understanding the Management Role

o   Leadership

o   Workplace Behavioral

o   Basic Human Resources Skills

o   Employee Relations/Conflict Resolution

–       Internal Customer Service


Accountability and Performance Review

–       Abundant Professional Services will conduct 3, 6, and 12 month Reviews after completed training


Planted Professional Patient

–       Waiting Area Observation

o   Front Office Surveillance

§  Engage with Front Office StaffThe Chair

§  Chatter Matter with Current Patients

–       Communication Etiquette Observation

o   Anonymous Telephone Calling

o   E-Communications via Practice Website (if applicable)

–       Written Report and Verbal Review

o   Delivered within 24 hours (Written)

o   Delivered Immediately (Verbal Review)


Abundant Professional Services provides exceptional training to achieve your medical practice desired outcome. Quality service is our guarantee.